Information / Grievance Section
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Touristic Enterprises Company (TEC) is committed to ensuring our customers have a seamless experience with our services. As such, we are obliged to share the relevant information with the public and our stakeholders.
Please fill the following form to request for information and the concerned team shall revert with the requested information or they may raise related concerns / queries.
The response from us will be through email, hence you are requested to provide the legitimate email which you use all the while.
If you need assistance to complete this form or have any questions about the information process, please call us at
Please fill the form to request for information.
Touristic Enterprises Company (TEC) is committed to ensuring our customers have a seamless experience with our services. As such, we recognize there are times when a customer, associate has a less than satisfactory experience with TEC. In these situations, the TEC Team will assist and strive to resolve any complaint within 30 days. Please complete this form to file a grievance.
- Grievances must be submitted within 30 calendar days following the incident or action that is the subject of the member’s dissatisfaction.
- You will receive an Acknowledgement that the Grievance has been received within 5 working days.
- All grievances will be resolved within 60 working days of receipt.
- If you need assistance to complete this form or have any questions about the grievance process, please call us at 1-806806.
Please fill the form to file a grievance.